"Setup was straightforward... By day three we were already handling real tickets without issues."

"The onboarding process was structured and clear. The daily check-ins gave me confidence."

"A hiccup on day two... Within an hour their lead had it fixed and documented. That ownership made me feel secure."

"We cut our first-response time by 70% in the first month. Incredible impact on our CSAT scores."

"First Connect Global isn't just a vendor, they're a partner. They proactively suggest improvements to our macros and workflows."

"Our in-house team was burning out. FCG took over our weekend and evening shifts, and morale has never been higher."

"The level of reporting is fantastic. I get a daily digest that tells me everything I need to know about team performance."

"They integrated with our Gorgias setup seamlessly. It felt like they were part of our team from day one."

"I was hesitant about outsourcing, but the quality of the agents FCG provided exceeded my expectations. Their English fluency is perfect."

"The month-to-month contract gave us the confidence to try them out. We've now been with them for over a year."

"Our ticket backlog was out of control. FCG cleared it in under a week and helped us implement a system to prevent it from happening again."

"Their team lead is a star. The level of ownership and proactivity is something you just don't find with other BPOs."

"Scaling for the holidays was a breeze this year. FCG provided a trained, flexible team that handled the surge without a hitch."