The Right Person. From Day One.
Hire a Dedicated CX VA, Ready Fast
We recruit and place a dedicated CX VA for your brand. We handle payroll, global compliance, VA agreements, and ongoing support. You direct the work, we keep the admin clean.
Built by a founder with 12+ years in ecommerce CX operations, including high volume ticket environments.
High touch placements, we stay close from selection to go live.
- Profiles in 48 hours
- Start within 7 days
- 90 Day Perfect Match Guarantee
- Founder vetted, 12+ years CX experience
Every candidate profile is personally reviewed by our founder, who brings 12+ years of customer experience expertise with hiring oversight across ecommerce support operations.
Better Support Starts Here.
How It Works
A Simple Path to the Right Hire
We keep the process clear, fast, and founder-led from discovery to kickoff.
Built for e-commerce brands that need support help without the mess of hiring alone.
Discovery Call
We learn your tools, coverage hours, customer volume, and the kind of support professional you want on your team.
Profiles and Selection
We send vetted profiles within 48 hours. You review, interview, and choose the person that fits your brand best.
Agreement and Kickoff
Once you choose your hire, we finalize agreement and payment, then kickoff begins. Your new CX VA can start within 7 days.
High-touch placements, with support from selection to go live.
What FCG Handles
You Lead the Work. We Handle the Hiring and Admin.
FCG keeps the process simple, clear, and founder-led. You stay focused on your brand and customer experience. We take care of the recruiting, agreements, payroll administration, and placement support.
FCG Handles
- Recruiting and vetting CX support talent for your brand
- Profile delivery and interview coordination
- Agreements, payroll compliance, and admin support
- Ongoing support from selection to go live
- 90-day Perfect Match Guarantee support
You Handle
- Day-to-day direction, priorities, and workflows
- Brand tone, escalation rules, and service expectations
- Onboarding materials and internal access
- Coaching the hire into your exact operating style
This is a placement model with support, not a fully managed service. You keep control of the work while FCG removes the hiring and admin load.
Transparent Pricing
Add Reliable CX Capacity Without Hiring Headaches
One-time launch plus a flat monthly placement fee. No hidden costs, no bloated process, and no long-term lock-in.
Launch & Setup
$495 one-time
We align on your role, define your ideal candidate profile, and launch your placement process with a clean kickoff.
Full-Time CX Placement
Starting at $1,999 / month
A dedicated full-time CX hire, supported end-to-end so your team can stay focused on growth.
- Recruiting and candidate vetting
- Payroll administration and support
- Ongoing placement management
90-Day Perfect Match Guarantee
If your hire is not the right fit in the first 90 days, we replace at no added cost. Month-to-month retainer, cancel anytime.
No long-term contract
Founder-led placements
Simple, all-in pricing
Built for ecommerce brands that need dependable CX support capacity fast.