“Setup was straightforward and the team kept me updated at each step. By day three we were already handling real tickets without issues.”
— Series B SaaS Company Verified • ARR $15M
Stop Staffing Headaches. Start Revenue Scaling.
Managed Teams Live in 72 Hours.
Guaranteed Performance.
Fully trained CX & SDR teams, live in 72 hours, managed end-to-end, month-to-month. We handle the ramp. You handle the revenue.
Live in 72 Hours
From kickoff to handling tickets—not 30-60 days
Zero Management Overhead
We train, monitor, and optimize so you can focus on revenue
Month-to-Month Flexibility
No long-term contracts. Cancel anytime with 30 days' notice.
Performance Guarantee
We’re accountable for results, not excuses
Founder-led delivery · Rigorously vetted agents · No long-term contracts
72h
Go Live in 3 Days
We run the ramp. You see the results.
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1Day 1 — Kickoff & AccessSuccess metrics, tool access, security, and brand/tone alignment.
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2Day 2 — Agent Prep & ShadowPlaybook training, script calibration, simulated tickets, live shadow.
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3Day 3 — Go LiveFCG-managed agents start handling real tickets in your tools with QA oversight and daily summaries.
Our 72-Hour Promise
If we don't have your team live and handling tickets within 72 hours,
your first week is free.
No excuses. Just results.
Built for accountability from day one
For SaaS & E-commerce Founders
Outsource CX Without the Headaches
Launch managed CX coverage in 72 hours—aligned to U.S. business hours—with daily QA, reporting, and month-to-month flexibility.
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First Connect Global
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Typical Competitors
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Independent CX benchmarks show ~18 days to first-response readiness. Ours: 72 hours.
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1
Strategic Onboarding (Day 0–1)Tool access, SLAs & tone, macros, and security (NDAs, least privilege). |
2
Train & Align (Day 2–3)Shadowing, test tickets, policy/workflow alignment. |
3
Pilot (Day 4–14)Daily QA reviews, < 6h first-response target, manager oversight; keep us or walk away. |
Measured Lifts from Recent Pilots
37% Reduction in Reopen Rates |
+12 NPS Points in 6 Weeks |
48% Faster Resolution Times |
96% Customer Satisfaction |
Metrics calculated from helpdesk analytics and QA scorecards during recent pilots.
✅ Full refund of the pilot fee if you’re not satisfied with outcomes.
⚡ We onboard a maximum of 5 new pilots per month to keep leadership hands-on.
Start Your 14-Day CX Pilot (from $499) Book a Discovery CallPilot from $499 · See pricing & inclusions · Cancel anytime
Proof from Our Pilot Partners
“The onboarding process was structured and clear. The daily check-ins gave me confidence things wouldn’t slip through the cracks.”
— Shopify Plus Merchant Verified • ~50k monthly orders
“There was a hiccup on day two with access permissions. Within an hour their lead had it fixed and documented the steps for me. That ownership made me feel secure.”
— E-commerce Brand Verified • $20M GMV
The First Connect Global Difference
Our 3-Step Vetting Process
We find the top 3% of talent globally and ensure the skills, communication, and reliability you need.
1. English & Communication Screening
Live interviews confirm clear, professional communication and C1-level English so hires can represent your brand confidently.
2. Skills & Situational Testing
Role-specific tasks prove candidates can solve real problems you face every day — reducing hiring risk.
3. Tech & Reliability Check
We verify internet speed, machine specs, and backup power/connectivity so your team stays productive with zero downtime.
72-hour pilot launch • Managed teams from $1,999/mo • No contracts. See your quote?